Help Center
Answers to the questions we hear most. If yours is not here, email us at support@coloreditpro.com — we reply within 2 hours.
How do I submit images for editing?
Email your images to support@coloreditpro.com, or use the quote form on this website. For large batches, share a WeTransfer, Dropbox, or Google Drive link. Once received, you get a confirmation email with your order details and delivery estimate.
How long does editing take?
Background removal, clipping path, and colour correction: 24 hours. Retouching and ghost mannequin: 48 hours. Complex manipulation and video editing: 48–72 hours. Same-day rush is available — email us to arrange it.
What file formats do you accept and deliver?
We accept JPG, PNG, TIFF, PSD, RAW (CR2, NEF, ARW), and PDF. We deliver in your preferred format — JPG and PNG for web use, TIFF or PSD for print and further editing. Just specify your output needs when submitting.
Do you offer free revisions?
Yes — unlimited revisions on every order until you are satisfied. Send specific feedback on what to adjust and we turn revisions around within 12–24 hours. No time limit.
How is pricing calculated?
Per image, based on service type and complexity. Background removal starts at $0.29/image; retouching from $1.49. Volume discounts apply at 100+ images. See our Pricing page for full details or request a custom quote.
Is my data and images kept confidential?
Yes, completely. Your images are never shared, sold, or used outside your order. Files are stored on encrypted servers and deleted 30 days after delivery unless you request otherwise. We sign NDAs on request.
Can I get a free trial before placing a paid order?
Yes. We edit 3 images for free with no card required — just submit through our Get a Quote page. You get edited samples within 24 hours to assess quality before committing to anything.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, Amex), PayPal, and bank transfer for large orders. Regular clients can arrange monthly invoicing with net-15 or net-30 terms.
What happens if I am not happy with the results?
We fix it. Free revisions are unlimited. If after revisions the work still does not meet the original brief, we offer a partial or full refund. Our goal is a long-term relationship, not a one-off payment.
Our Help Center is built around the questions clients actually ask us every week, so you can get a straight answer without waiting on a reply. If your question about file formats, revisions, or turnaround time is not covered above, our team monitors the Help Center inbox seven days a week and typically responds within two hours during business hours (GMT+6).
Most new clients send their files through Dropbox or WeTransfer, though email attachments work fine for small batches. Whichever method you use, include a short note on your editing preferences, such as background color, crop ratio, or file format, so our editors can match your brand style from the first draft. This is the single biggest factor in getting your images right on the first round.
For urgent or bulk orders, mention it in your first message to the Help Center team and we will flag your project for priority handling. We keep every conversation and file confidential, and nothing you send us is ever shared, published, or reused without your written permission.
Prefer to talk it through first? You can reach the Help Center by email, phone, or the quote form linked at the top of this page, whichever is easiest for you. We aim to keep every response practical: real answers from the team that will actually be editing your images, not a canned script.